Privacy Policy
What Do We Do With Your Information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
How Do You Get My Consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How Do I Withdraw My Consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@charlottelizabeth.com.
Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Klarna
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional accepted standards.
Cookies
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
Age Of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Changes To This Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Questions And Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at hello@charlottelizabeth.com.
Handbags With Purpose
Since 2016, Charlotte Elizabeth has been designing leather handbags and accessories with a deeper sense of purpose. From the beginning, our Founder Charlotte has designed each piece with careful thought and consideration, typically taking up to two years from envisioning a product to launching it.
Charlotte has always believed in creating designs that are not driven by fleeting trends or seasonal cycles, but by a commitment to a timeless style. Each piece is thoughtfully crafted with longevity in mind, a philosophy that guides our design process every step of the way.
We believe in creating products that not only stand the test of time but also contribute to a more sustainable and responsible future. By considering the impact of each decision—from design to sourcing to production—we ensure that our creations are not just beautiful, but also kinder to the planet.
High-Quality Materials
Made to last, our leathers and materials are chosen with the utmost care and responsibility. For our Core Collection, we’ve partnered with a supplier that has earned the prestigious ‘Gold’ rating from The Leather Working Group, the world’s leading environmental certification for the leather manufacturing industry. This recognition ensures that the leather we use is sustainably sourced and produced with the environment in mind.
The Italian pebble grain leather selected for this collection is not only buttery soft to the touch but also exceptionally durable due to its textured finish and the quality of the hide. This leather is designed to stand the test of time, becoming even more beautiful as it ages. For our Original Bloomsbury style, we use split British leather which is sourced with product longevity in mind.
To further enhance the lifespan and luxury of our handbags, we’ve incorporated gold-plated hardware into each style. This attention to detail not only adds an elegant touch but also contributes to the overall durability and timeless appeal of our designs.
Craftsmanship
Since our journey began in 2016, we’ve had the privilege of collaborating with an exceptional group of suppliers who help us bring our vision to life. Each partnership is built on trust, shared values, and a dedication to craftsmanship. We believe that luxury is not just about the final product—it’s about the care, skill, and passion that go into every step of the process. That’s why we work exclusively with manufacturers who we trust and believe in, ensuring that every item reflects the highest standards of quality and excellence.
Our production network is truly global, encompassing artisans and experts from the UK, India, and Spain. Each region brings its own rich heritage and expertise to our creations. From the precision and innovation of British craftsmanship to the time-honored techniques of Spanish artisans and the vibrant, intricate artistry found in India, we’re proud to partner with producers who share our commitment to luxury, integrity, and timeless design.
It’s through these trusted relationships that we’re able to deliver exceptional pieces that reflect the passion and vision at the heart of everything we do.
Considered Packaging
We take deliberate, measured steps to ensure that our packaging has as little environmental impact as possible. Sustainability is at the heart of everything we do, and we believe that even the smallest details matter. To that end, all of our leather goods are carefully packaged in a fully biodegradable, 100% cotton dust bag. This dust bag is designed to provide around twelve years of continuous use, offering a durable and eco-friendly solution for keeping your items protected. Once it has fulfilled its purpose, the bag can be shredded and composted at home or taken to an industrial composting facility, where it will break down naturally and contribute valuable carbon elements to the compost mix.
We’re also proud to say that all our additional packaging elements are 100% recyclable. Our cardboard boxes are made from recycled materials and are fully recyclable themselves. The stickers and tissue paper used in our packaging are FSC certified, meaning they come from responsibly managed forests, and are printed with soy-based inks—another eco-friendly choice. Both the tissue paper and stickers are not only recyclable but also compostable, allowing them to break down naturally when disposed of.
By making these conscious decisions, we strive to minimize waste and ensure that every step of our packaging process aligns with our commitment to sustainability and environmental responsibility.